At SalomeGallery, we are dedicated to providing our customers with high-quality photographic products, educational materials, and a seamless digital experience. Your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. We understand that sometimes circumstances change or technical issues may arise, and we are committed to assisting you promptly and fairly in resolving any concerns regarding your order.

For digital products such as illustrated guides, video lessons, or any other downloadable educational content, we take special care to ensure that files are delivered securely and are easily accessible. If you encounter difficulties accessing your purchased materials, receive a duplicate item, or experience any error in the delivery process, please contact our support team immediately. Our team will investigate the issue and provide a solution, which may include resending the digital file, offering an alternative version, or guiding you through any technical steps required to access the product.

While digital products cannot be returned in the traditional sense, we recognize that each situation is unique. We approach every request for refunds or replacements on a case-by-case basis, with a focus on fairness and your satisfaction. We aim to resolve issues efficiently, ensuring that your learning experience or enjoyment of our products is uninterrupted. Our commitment extends not only to resolving problems but also to providing guidance on how to prevent similar issues in the future.

In addition, we encourage open communication. If you have questions, concerns, or feedback about any of our services, our support team is always ready to assist you. We believe that transparency, reliability, and responsiveness are key to maintaining trust and providing a positive experience for our customers. At SalomeGallery, we value every client, and our Refund and Returns Policy reflects our dedication to ensuring that your interaction with our studio is as smooth, safe, and satisfying as possible.